TCO Cert takes the integrity of organic production very seriously. If there is a complaint or dispute against TCO Cert or one of its members, the appropriate actions will be taken.
TCO Cert’s complaint process is thorough and timely. A complaint made to TCO Cert must be made in writing, relate to TCO Cert’s certification activities and have merit based on objective information. If a complaint is accepted or rejected, the contestant will be notified. All complaints and disputes shall be handled by persons who do not have any conflict of interest.
Complaints Procedure:
- Complete the “Complaint Registration” form on the Certification Applications and Forms
- Email the completed form to info@tcocert.ca. You may also fax or mail it.
- TCO Cert will contact you regarding the pertinent information regarding your complaint.